Introducing a new experience requires transforming interactions. It is therefore necessary to analyze and redesign what happens in terms of processes, so that the customer lives a new experience. Through the interactions’ management we can achieve operational efficiencies and better customer experiences that reinforce the differential positioning of the company on a daily basis.
Through consulting interactions, we analyze, redesign and implement processes which transform the Customer Experience. We adapt these projects to the nature of each need, making it possible to deal with the way of taking the brand promise to interactions from the FCR management, from process optimization to the transfer of emotions to the customer in the interactions.
With the interactions’consultancy: we analyze processes, we relate them to Customer Experience, we identify operational opportunities and we accompany you through experimental programs and effective implementation.