Back Office areas represent an important volume and size in the operations and services of large companies.
These areas have been so far a "black box" where it was impossible to count on metrics, which would allow managing and optimizing how to handle these services.
There is also a big amount of information that can be analyzed through the way in which employees use the systems, which helps identifying good and bad practices to achieve a better use of tools and better care.
The solution of monitoring of desktop activity allows mapping the use of applications throughout an entire process, providing valuable information to identify opportunities for improvement and process redesign.
Difficulty to know the real time of management associated to a process
Lack of visibility of operational, accurate and immediate data
Complexity to monitor and measure the performance of Back Office employees
Complex processes that require the use of multiple platforms
Adjustment and auditing challenges
Ability to capture processing times for applications and even manual labor
Real-time visibility, level employee, group or department on the use of applications
Data source for efficient resource of management and employees