IZO defines its alliances using four basic criteria:
- Worldwide implementation.
IZO currently maintains partnership relations with:
NICE (NASDAQ: NICE) is the world’s leading company in technology solutions that captures and analyzes interactions and transactions between customers and brands to obtain and evaluate relevant information that is guaranteed to impact in the Customer Experience in real time.
NICE offers its solutions to more than 25,000 companies in over 150 countries, including 80 of the Fortune 100 companies.
Founded in 1985 as a monitoring center with communication services, Bosch Communication Center is IZO’s partner in outsourcing quality monitoring and Customer Experience services, following their first implementation in Brazil. Under the methodology and supervision of IZO, Bosch Communication Center, present in Europe, Asia and South America, ensures a top-quality service in more than 30 languages.
Moxie enables enterprises to provide a guided, relevant engagement to their customers throughout the entire digital journey.
Through Moxie’s solutions, companies can anticipate intent, connect in real-time and engage with customers to increase the total customer value. More than 600 of the world’s leading brands in financial services, healthcare, high-tech, retail and travel and hospitality rely on Moxie to build loyalty and drive customer conversion and revenue.
Over 600 of the world’s most respected and innovative companies trust Moxie.
Companies need to offer their customers the best experience when, how, and where they want. The Oracle RightNow CX Cloud Service solution is designed to offer a consistent and singular experience on the Web, Social Media and in Contact Centers, allowing organizations to increase sales and to build lasting relations with their customers, all with a significant reduction in operating costs.
Opinator is a service that brings Enterprise responsive digital marketing dialogs for an individualized reaction to the customer’s behavior: Sell more and in a better way.
A solution with which a complete multichannel voice of the client design can be developed (web, SMS, e-mail, social media, app, etc.), personalizing different answers for each situation, offering reward incentives for customers who interact with you and generating business rules in real time.
A solid brand’s construction in real time in a current business environment requires a strong monitoring strategy in social media.
Social Media Monitoring tries to find relevant conversations for your brand, offer and customers. It consists on finding the right conversations in social media and analyzing the feelings from your potential and actual customers.
Nowadays, it is harder to build a successful marketing strategy without a strong Social Media approach.
Social Media does not only consist on transmitting a signal. It is about learning what is being said about your brand and being able to participate in the conversation.
With a strong Social Media marketing strategy you will be able to see clearly the conversations being Developer and you will be able to build a leadership reputation, as well as strengthen the base of your clients.
Brandchats makes it easy to understand when people are talking and participating actively in a conversation.
Glassbox empowers organisations to manage and optimise the entire digital lifecycle of their web and mobile Customers. Leveraging unparalleled big data, behavioural analytics and record-replay capabilities, Glassbox enables enterprises to see not only what online and mobile Customers are doing but also why they are doing it. Most importantly, Glassbox informs and facilitates action based on those insights that can lead to enhanced Customer Experience, decreased Customer disputes, and improved regulatory compliance. Glassbox’s solutions are used by medium to very large enterprises mostly in the financial services and insurance industries but is equally relevant to the needs of a wide range of verticals including health care, telecommunications, utilities, gambling, and business services.