Case studies | IZO

Our work in action:
More than 300 projects
implemented every year.

+1.800 experiences transformed
Our services impact on the lives of more than 200 million users.

Our work in action:
More than 300 projects
implemented every year.

+1.800 experiences transformed
Our services impact on the lives of more than 200 million users.

Our Customers

Experience Strategy

Esenttia Colombia: Value Proposition Monitoring

Experience Strategy

Softland Chile: Experience 3D

SAGE Spain: Innovation and Experience Transformation

Sodexo: Customer Experience Diagnosis

Daba Spain: Diagnosis and Customer Experience Management

ENAP Chile: Culture of Experience

Argos Panamá: CEM maturity assessment

Alsa: Customer Experience Management System

Experience Strategy

Hinojosa Packaging Xàtiva: Emotional Interaction Design

Experience Strategy

Metro Madrid: Multi-channel Strategy Diagnosis

Cuprum AFP Chile: Experience Culture

Deprisa Colombia: Implementation of Journey Map and VoC Model

LATAM: Indirect Selling Customer

Turbus: Customer Journey B2B

Pfizer: Customer Experience Hospitals Diagnosis

Farmacorp: Experience Transformation

Redsalud: Contact Center Model Diagnosis

Emi Colombia: Experience Center Design

Helios: The Maternity Care Journey

Movistar: Implementation of Chat and Email tools

Endesa: Online Channel Quality Measurement

Employee Experience

GTD Manquehue : Experience Culture

Repsol: Design of the evaluation programme

EDP Energy: Voice of Customer Monitoring

Entel Chile: Voice of Customer Analysis

Experience Strategy

Iberdrola: Customer Schools

Claro: Repairs Customer Journey

Iberdrola: Customer Experience Transformation

ETB: Experience Transformation in the Telephone Channel

Seguros Bolivar: Call Center Assistance Diagnosis

Experience Strategy

DIRECTV Colombia: Multichannel Strategy Design

Seguros Bolivar: Channels Diagnosis

Liberty Seguros: Customer journey map

Orange: Customer Experience Innovation Workshop

VIVA: Maturity CEM Assessment

MAPFRE Spain: EMF Operational Guidelines

Eroski: Customer Experience Diagnosis

Experience Strategy

Mapfre Peru: CEM strategy design

Mapfre: Customer Experience Management Training

Codere: Customer Experience Diagnosis

Colfondos: Redesign of Interactions

Grupo Primavera: Customer Experience Assesment

Colfondos: Innovation and Transformation of the Customer Experience

Homecenter: Customer Experience Transformation

Lagun Aro: VOC Program Assessment

Employee Experience

Grupo Q Costa Rica: Employee experience transformation

Philip Morris: CEM Certification in-house People & Culture

La Nación Club: Assessment of member experience

DIA: Voice of customer measurement

Solvia: Attention Model Transformation Plan

Produbanco Ecuador: Project for the transformation of the experience

COOPEUCH Chile: Assessment and transformation of the experience

BCI Chile: Voice of Customer Program

Allianz: Redesigning the Renewal Process Experience

Ibercaja Spain: Redesign of CEM products and services

BCI Chile: Vehicle Accident Blueprint

Coopeservidores Costa Rica: Experience Transformation

Employee Experience

Zurich: Employee Experience Management Workshop

Caser: Customer migration to digital channels

BNP Paribas Cetelem: Culture of Experience

CaixaBank: Internal Customer Voice Program

Experience Strategy

BAC Credomatic: Innovation from Experience

Experience Strategy

Bac Credomatic: Customer Centric Strategy

Employee Experience

BBVA Spain: Employee Experience Assessment

Nacional Seguros Bolivia: CEM Disign

Bancoestado Chile: Interaction Monitoring

(Español) COOPESERVIDORES: Economics de la Experiencia IZO “La Bolsa de la Experiencia”


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