Work on the main tools to develop a deep customer understanding on your experience management and identify opportunities for innovation.
Design and implement an advance program to capture and manage the voice of the customers on real time and use it for organizational transformation.
Implement a CX Transformation Office using agile methodologies to implement actions and measure the impact.
Capture and analyze customer behavior on your digital channels (web & apps) to identify opportunities to innovate and optimize the digital experience.
Transform and redesign your customer interactions by including the emotional connection on your process and impact on the moments of truth.
Measure your contact center interactions with your proven QA methodology to help you assure your service and manage your BPOs.
Design and implement a real omnichannel service, providing a consistent experience across all the different channels (voice, chat, mail, social,…)
Use Artificial Intelligence and Machine Learning to build advanced analytics models based on your customer data across all different sources of information.