IZO Solutions

Experience Analysis

Experience Analysis (XA) incluye las metodologías y soluciones tecnológicas para capturar, analizar y comprender la experiencia del cliente en los diferentes puntos de contacto con la compañía. Las metodologías y herramientas de XA incluyen técnicas de investigación cuantitativas y cualitativas y la utilización de soluciones digitales para la captura y gestión de la información.

Voice of the Customer Program

Develop an advanced program of management of the Voice of the Client in Real Time, incorporating the best practices at design level and CX solutions.

more info.

Customer Journey

Sit amet, consectetur adipiscing elit. Aliquam in ante massa. Etiam justo enim, sodales sit amet iaculis ut, mattis a neque.

more info.

Digital Experience Analytics

Glassbox allows to monitor and record all the digital interactions of your customers

more info.

CX Surveys

Get relevant insights from your customers through our research services

more info.

Interactions Monitoring

Analyze the experience of your customers in the interactions with your company through the Contact Center.

more info.

Advanced Experience Analytics

Analyze and optimize customer experience through Big Data and Advance Analytics

more info.