Insights from our experts

Articles, news and opinions from our expert
consultants on Customer & Employee Experience.

Latest post

Most read

What Are Business Verticals?

If your company is dedicated to services sales, it is important that you know the concept of business verticals. Why is it so im ...

Employer Branding

Sorry, this entry is only available in European Spanish. ...

Los más leídos

Read more

What Are Business Verticals?

Employer Branding

What is FCR (First Contact Resolution) and How to Excel It?

Top 3 Examples of Corporate Culture

eNPS (Employee Net Promoter Score): What is it and how is it calculated?

How can I use the Kano Model to Improve my Product?

The 4 BIG Trends in the Insurance Sector

Discover Izo´s International Expansion Model

5 Best Practices Regarding Customer Experience & Employee Experience

Patient Experience: a Experience from the Heart

Is it necessary to have a VOC (Voice of the Customer) Program?

What will the Customer Experience look like in 2030?