Insights from our experts

Articles, news and opinions from our expert
consultants on Customer & Employee Experience.

Latest post

Most read

How can I use the Kano Model to Improve my Product?

We will not tire of highlighting the importance of listening to customers to understand them and give them the best experience, ...

The 4 BIG Trends in the Insurance Sector

Immersed in the midst of a pandemic during the 21st century, there are many doubts concerning almost all the sectors of the Econ ...

Los más leídos

Read more

How can I use the Kano Model to Improve my Product?

The 4 BIG Trends in the Insurance Sector

Discover Izo´s International Expansion Model

5 Best Practices Regarding Customer Experience & Employee Experience

Patient Experience: a Experience from the Heart

Is it necessary to have a VOC (Voice of the Customer) Program?

What will the Customer Experience look like in 2030?

Customer Experience: The Final Salvation

Is it the Time to Redesign Student Experience?

How to manage the emotions of my clients in times of crisis?

What is Customer Satisfaction Score (CSAT)

DES2019: la Transformación Digital va de personas

Load more...