The outsourcing of processes and operations gives to a third person a part of the company that affects directly or indirectly in the relation with the customer. Any outsourcing process or updating of it must ensure that it gives an answer to business’ needs while minimizing the impact on Customer Experience. Our experience is at your disposal in order to help you evaluating needs and making the best choice from a technical and impartial perspective.
BPO consulting projects allow you to structure, plan, and develop strategic and business needs for outsourcing of processes. With over 15 years of experience, IZO helps you throughout the process by:
- identifying the needs and requirements to start or upgrade outsourced processes
- performing technical specifications
- evaluating and analyzing alternatives
- accompanying you in the implementation and transition between operations to minimize the impact on the customer.