Each year, companies who need to improve their performance try to improve the service and, in turn, to reduce operating costs.
Operational efficiency is the key to save costs while maintaining or improving the Customer Experience.
To achieve this, you need to use technology, as an enabler for the transformation of business processes, creating mechanisms that make those parts of interaction where the intervention of a person does not add any value, would be managed automatically and in real time by the systems.
RTPO is a solution based on the Interactions Real Time Suite of Nice that enables companies to optimize business processes, thanks to the ability to connect and build business rules on the customers’ applications.
It connects to multiple applications via its connectivity layer to front end
It connects its back-end systems using web services, access to databases, APIs
It interprets, processes and decisions and actions through its business rules motor
Through its presentation layer: it shows scripts, it presents data, it guides and it suggests.
Real Time Process Optimization Projects allow saving costs while improving the Customer Experience, through solutions that allow: