IZO is the leading brand in Customer Experience consultancy in Spain and Latin America. Founded in 1997 with a start-up spirit, IZO became the reference brand in the market, with an annual growth over two figures. 2009 was the beginning of its international expansion under the franchise model, a strategy that allows to combine the global vision of a multinational brand with the local experience and activity of partners specialized in each market. On the verge of completing its implementation in Latin America, IZO is now beginning to expand into European, Asian and US markets.
We help our customers in order to improve their business results focusing on managing Customer Experience and the transformation of interactions over any relation channel (web, presential, social media and Contact Centers). To do so, IZO is structured around 3 types of solutions (Research & Analysis, Consultancy and Technology) maximizing the impact of our customers’ work through more than 25 products.
IZO centers its activity on leading sector companies in its respective markets (Banking, Insurance, Health, Telecommunications, Utilities, Pharmaceutical, hotel chains, passenger transport, Automobile, etc.) and on those companies whose business models establish and develop, in their own business model, multiple interactions with multiple customers over multiple channels.