Summary Report BCX T1 2020: Impact of COVID-19 (Document in Spanish)


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Read the main conclusions of the analysis about the impact of the Covid-19 on the Customer Experience. Based on the opiniones of more than 18.000 customers, we have benchmarked the perception of consumers of 8 countries about how companies have managed the covid-19 crisis and the impact on the Customer Experience. (This document is only available in Spanish)