Webinar pdf presentation: Impact of Multichanneling on the Customer Experience by Carlos Molina, VP Product and Innovation
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Presentation in pdf format of the Webinar: Impact of the Multichannel on the Customer Experience given by Carlos Molina, VP of Product and Innovation, in 2014.
In this presentation, concepts such as Interaction Map, Customer Effort Score, Mutichannel Experience Framework and other concepts linked to the management of Multichannel in companies are discussed.
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Presentación en formato pdf del Webinar: Impacto de la Multicanalidad en la Experiencia de Cliente impartido por Carlos Molina, VP de Producto e Innovación