The Customer Journey is a tool that allows you to visualize the complete experience of the customer with the company throughout the life cycle, mapping in a single view all the relevant information about the stages and points of contact. Analyzing the complete experience from the customer’s side allows to identify improvement opportunities that impact the experience and the customer’s perception, generating a differentiating experience.
Smart Advance Recommended for medium and large organizations that require a higher level of analysis and depth in the development of the Customer Journey.
Includes three customer journeys
Experience Innovation Workshop
For more information visit Smart Customer Journey
*Product available in Spain. Soon it will be available in the rest of the countries.