The Customer Journey is a tool that allows you to visualize the complete experience of the customer with the company throughout the life cycle, mapping in a single view all the relevant information about the stages and points of contact. Analyzing the complete experience from the customer's side allows to identify improvement opportunities that impact the experience and the customer's perception, generating a differentiating experience.
Find out about the Smart Customer Journey plans available. The Smart Plus edition is the perfect solution to segment and differentiate the experience according to the types of customers or businesses of your company.
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$10500
Para poder orientarse al cliente e implementar una estrategia de experiencia de cliente en las organizaciones es fundamental ESCUCHAR. Las compañías necesitamos conocer la opinión de los clientes sobre las vivencias que tienen cuando interactúan con nosotros para poder tomar decisiones acertadas que nos generen una mejor experiencia. Para ello, hasta ahora bastaba con consultar la opinión de los clientes cada cierto tiempo. Algunas compañías lo hacían todos los meses, otras cada tres meses, e incluso solamente una vez al año.
$10750
The Customer Journey is a tool that allows you to visualize the complete experience of the customer with the company throughout the life cycle, mapping in a single view all the relevant information about the stages and points of contact. Analyzing the complete experience from the customer's side allows to identify improvement opportunities that impact the experience and the customer's perception, generating a differentiating experience. Smart Advance Recommended for medium and large organizations that require a higher level of analysis and depth in the development of the Customer Journey. Includes three customer journeys Experience Innovation Workshop For more information visit Smart Customer Journey *Product available in Spain. Soon it will be available in the rest of the countries.
$4900
The Customer Journey is a tool that allows you to visualize the complete experience of the customer with the company throughout the life cycle, mapping in a single view all the relevant information about the stages and points of contact. Analyzing the complete experience from the customer's side allows to identify improvement opportunities that impact the experience and the customer's perception, generating a differentiating experience. Discover the available plans of Smart Customer Journey Smart The perfect solution to start understanding your customers' Customer Journey For more information visit Smart Customer Journey *Product available in Spain. Soon it will be available in the rest of the countries.
6.450,00$
El Customer Journey es una herramienta que permite visualizar la experiencia completa del cliente con la compañía a lo largo del ciclo de vida
The perfect solution to segment and differentiate the experience according to the types of customers or business of your company.
