Understanding the real needs of consumers and offering a complete solution to their problem, surprising them at every interaction by creating memories that link customers to the brand, demonstrating commitment in difficult moments... are the elements that differentiate customer-oriented companies and CRCs are essential in this process.
Customer Relationship Centers have become a key element of the business model within the companies' strategy, since they represent a very important percentage of the interactions between customer and company. Although customer service has always existed, the channels through which it is managed have been evolving, with telephone or non-presential service in general being the one that has grown the most in recent years.
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$0 - 386
Thursday March 12th, 2015
$0
Sunday January 1st, 2012
48 Recommendations in Customer Experience, for each month.
250,00$
En el entorno socio-económico actual los consumidores exigen maximizar el valor que obtienen de sus relaciones comerciales y por ello la experiencia en las interacciones con la compañía determina tanto sus comportamientos como sus decisiones inmediatas y futuras.
Find out how Customer Relationship Centers can become a key element of the business model.
