Who are we

IZO is comprised of industry leading professionals who are passionate about the clients world. For over 20 years we have pioneered Customer Experience strategies across Europe & Latin America. Through our contributions, we have successfully helped companies impact the lives of milllions of people by transforming their customers experience.

IZO Manifest


We firmly believe in people.

In their ability to adapt, need to change and constant search for positive experiences.

We believe in the evolution of companies

...and their customers (external and internal). We believe in adapting to new times, technology and ways of thinking

We democratize the experience design process.

We believe that experience design should be affordable for any company, of any size and from any sector.

We want you to be better and more competitive.

We believe that a client works with us because of the value we contribute to making them better and more competitive.

We want to make IZO the best company to work for.

That is why we give people the freedom to think, to learn, to feel and to develop. To make mistakes, innovate, hit and fail. We adapt to your way of life and personal interests.

We obsessively innovate, study, and learn.

We know that IZO product offerings must be innovative and different. We strive for constant improvement in all aspects of our business, so we can offer our clients nothing but the best.

We are committed to designing accessible solutions:

From an economic, commercial, and operational aspect, we want all companies to enjoy the fruits of our hard work. The only thing we ask in return is for our clients to be open to the innovative and disruptive models so that they can benefit from what our advanced technology offers us.

We must reinvent the customer-client relationship.

We are always close, helpful, friendly, proactive and direct with our clients, because we want them to know that our alliance embodies the kindness, and trust that a professional relationship should have.


a difference

Million Impacted more than 200 million consumers


Customers We listen to more than 2 million customers a year

Experiences 1,800+ transformed experiences since 1997

Years Startup Spirit – Average age of 31

Employees More than 800 employees in the world



Santa Cruz

Headquarters: Calle Jaurú, esquina 2º anillo Santa Cruz Bolivia
Phone: +(591) 3-3251366
Email: infobolivia@izo.es


São Paulo

Email: infobrasil@izo.es



Headquarters: Dr. Manuel Barros Borgoño 160, oficina 402, Providencia Santiago – Chile
Phone: +56 2 2205 0638
Email: infochile@izo.es



Headquarters: Cra 19 # 82-85 oficina 404. Edificio Country Office Bogotá – Colombia
Phone: +571 3770148
Email: infocolombia@izo.com.co

Costa Rica

San José

Headquarters: San Pedro de Montes de Oca, San José - Costa Rica.
Phone: +34 918 054 900
Email: infocostarica@izo.es



Headquarters: Tomás Bermur N39-313 y Francisco Urrutia. Edificio Antawara, piso 2. Quito – Ecuador
Phone: +593 2 2923685
Email: infoecuador@izo.com.ec



Headquarters: Avenida de la Industria, 4 Local B, pl. 1ª, ed. 3 28108 Alcobendas Madrid – España
Phone: +34 918 054 900
Email: infoespana@izo.es


México D.F.

Headquarters: Av. Insurgentes Sur 1647, piso 1 Col. San José Insurgentes Del. Benito Juárez 03900 Ciudad de México, México
Phone: +52 (55) 7587 6242
Email: infomexico@izo.es


Ciudad de Panamá

Headquarters: Torre Sur, Business Park, piso 1 Avenida La Rotonda, Costa del Este Panamá
Phone: +507 209-4878
Email: infopanama@izo.es



Email: infoparaguay@izo.es



Calle Germán Schreiber 246 Of 702
+51 15965197
Lima – Perú
Phone: +511 71 18 393
Email: infoperu@izo.com.pe



Headquarters:  Latino Coelho, 87 – 6º 1050-134 Lisbon, Portugal
Phone: +351 912 535 273
+351 93 216 57 01
Email: infoportugal@izo.es



Email: infouruguay@izo.es

IZO Team

Raúl de Pablos

CEO IZO Corporate

Carlos Molina

VP Experience & Think

Pablo Fiestas

VP Customer Success

Maurien Martínez

Manager IZO Insights & Marketing

Mercedes López

Sales Manager IZO Spain

Humberto de Cal

International Expansion Manager

Pablo Rodríguez

Manager Operations Consultant
Perú - Ecuador

Mauro Ávila

Country Manager - Andina Region

Felipe Eslava

Project and Marketing Manager - Andina Region

Paula Zambrano Matuk

Sales Manager Peru

Manuel Lorenzo

Sales Manager

José Serrano


Marta Borrallo

Operations Manager IZO Spain

Jaime Jean Francois

CEO IZO Panama

Sandra Straube

IZO Bolivia Director

Juan Carlos Mejía

CEO IZO Colombia

Julián Cabarcas

Sales Director IZO Colombia

Leonardo López

Operations Director IZO Colombia

Rául Venegas Carulla

General Manager IZO Chile

Cristian Andrade

Customer Success Director IZO Chile

Jorge Vizcaya Gubbins

Sales Director IZO Chile
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