Manage Customer Experience, companies need a frame of reference or framework. The IZO CEM Framework contains the key elements for successful management of Customer Experience strategies.
Through the Framework it is possible to diagnose the level of maturity of the companies in each of the pieces of the model, and identify the actions that must be carried out to evolve in the performance of each one.
Inspire me about Assessment CEM
En un entorno donde cada vez es más difícil diferenciarse y generar ventajas competitivas, las compañías se enfocan en las estrategias de orientación ...more info.
The Expert Review
Learn about IZO Framework CEM. We use this tool to evaluate the maturity of your organization on Customer Experience Management.
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We invite you to coordinate a 30-minute conversation to tell you more and share our experience with other companies with our Customer Experience and Employee solutions.