Need
Companies are increasingly facing competitors in the digital environment, as these channels have become active factors in companies value propositions. Customer expectations go beyond the mere independent use of each individual channel, rather, they evaluate companies across all platforms collectively. Companies now face the challenge of generating a fluid, homogeneous and coherent experience across all channels, where interactions can begin on one channel, and end in another.
Solution
Customer Interaction Management projects from IZO incorporate diagnostic methodologies and service channel redesign based on best practices. The incorporation of multichannel service technologies will help your company enable a service experience that impacts customer loyalty and repurchases.
Inspire me about Customer Interaction Management
Tendencias en Customer Service
Inspiration
¿Dudas de que una compañía puede basar toda su ventaja competitiva en el Customer Service? ¿Crees que no se puede estandarizar la sorpresa? ¿O emocionar ...
more info.SMART CENTER La manera más inteligente de Impactar en los Resultados de Negocio
Article
Sabemos que la gestión de un Centro de Relación con Clientes (CRC) es cada día más compleja. Las compañías deben satisfacer a clientes cada vez mejor ...
more info.The Expert Review
Te compartimos las mejores prácticas y tendencias de la Experiencia de Cliente Multicanal