Companies are increasingly facing competitors in digital environments that are not limited to serving customers, but they are beginning to be configured as an active part of the value proposition of companies. On the other hand, the expectation of the customers goes beyond the mere independent use of each of the channels. Companies face the challenge of generating a fluid and coherent experience between channels, in which interactions can start in one channel and end in another and in which what happens in one channel is homogeneous to the rest.
Customer Interaction Management projects from IZO incorporate diagnostic methodologies and redesign of the service channels based on best practices, as well as the incorporation of multichannel service technologies that enable a service experience that impacts on loyalty and repurchase.
Inspire me about Customer Interaction Management
Sabemos que la gestión de un Centro de Relación con Clientes (CRC) es cada día más compleja. Las compañías deben satisfacer a clientes cada vez mejor ...more info.
Do you want more information?
We invite you to coordinate a 30-minute conversation to tell you more and share our experience with other companies with our Customer Experience and Employee solutions.