IZO Solutions

Experience Transformation

Customer Interaction Management

Need

Companies are increasingly facing competitors in digital environments that are not limited to serving customers, but they are beginning to be configured as an active part of the value proposition of companies. On the other hand, the expectation of the customers goes beyond the mere independent use of each of the channels. Companies face the challenge of generating a fluid and coherent experience between channels, in which interactions can start in one channel and end in another and in which what happens in one channel is homogeneous to the rest.

Solution

Customer Interaction Management projects from IZO incorporate diagnostic methodologies and redesign of the service channels based on best practices, as well as the incorporation of multichannel service technologies that enable a service experience that impacts on loyalty and repurchase.

Inspire me about Customer Interaction Management

Tendencias en Customer Service

Inspiration

¿Dudas de que una compañía puede basar toda su ventaja competitiva en el Customer Service? ¿Crees que no se puede estandarizar la sorpresa? ¿O emocionar ...

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SMART CENTER La manera más inteligente de Impactar en los Resultados de Negocio

Article

Sabemos que la gestión de un Centro de Relación con Clientes (CRC) es cada día más compleja. Las compañías deben satisfacer a clientes cada vez mejor ...

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The Expert Review

Te compartimos las mejores prácticas y tendencias de la Experiencia de Cliente Multicanal