The management of the Customer Experience requires a control and monitoring of the key metrics in the relationship with the client, in the deployment of the Culture of Experience, in the competitive context and in the impact on the income statement.
Build your Experience Economics model from the information available to explain the impact of the Customer Experience on the results of your organization.
The IZO Experience Economics methodology has been recognized as the best tool to analyze the business impact of Customer Experience strategies by the DEC Association (Development of Customer Experience) through the DEC Selection label.
Inspire me about Experience Economics
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(Español) The Expert Review
(Español) Te explicamos las claves de los modelos de Economía de la Experiencia de Cliente
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