IZO Solutions

Experience Strategy

Experience Economics

Need

The management of the Customer Experience requires a control and monitoring of the key metrics in the relationship with the client, in the deployment of the Culture of Experience, in the competitive context and in the impact on the income statement.

Solution

Build your Experience Economics model from the information available to explain the impact of the Customer Experience on the results of your organization.

The IZO Experience Economics methodology has been recognized as the best tool to analyze the business impact of Customer Experience strategies by the DEC Association (Development of Customer Experience) through the DEC Selection label.

Inspire me about Experience Economics

(Español) COOPESERVIDORES: Economics de la Experiencia IZO “La Bolsa de la Experiencia”

Case studies

Sorry, this entry is only available in European Spanish. ...

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Guía DIY Economics de la Experiencia

Inspiration

Aplicando estrategias de CX, puedes conseguir ganar hasta 30 millones de dólares. Por ejemplo, si conseguimos aumentar la lealtad de nuestros consumidores ...

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ROI THE CUSTOMER EXPERIENCE

Article

Durante mucho tiempo, las empresas han puesto el foco en diseñar productos diferenciales, estar presentes en el mejor lineal del punto de venta, fidelizar ...

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(Español) The Expert Review

(Español) Te explicamos las claves de los modelos de Economía de la Experiencia de Cliente