IZO Solutions

Experience Strategy

Governance CEM


Many companies have doubts about the best way to manage the Customer Experience in their organizations. We need to make decisions about where the Responsibility of Customer Experience should reside, what is the level of decision of its manager, what roles and profiles are required and above all, how do we interact with the rest of the areas to articulate the initiatives that impact the client and impact on results.


Through the Governance CEM, we help organizations to establish the Customer Experience Management system that best adapts to their needs and specific situation.

The CEM management system depends on many factors, such as the maturity of the organization, the culture or the idiosyncrasy of the company.

We accompany you in the definition and implementation of the government model that guarantees that the efforts of diagnosis, innovation and design translate into business results.

Inspire me about Governance CEM

(Español) The Expert Review

(Español) Te explicamos las mejores prácticas y aspectos a tener en cuenta en la definición de tu sistema de Gestión del Customer Experience