Interactions Monitoring - IZO

IZO Solutions

Experience Analysis

Interactions Monitoring


Companies of all sizes, especially those that have a high volume of telephone contact and outsourced services, need to have mechanisms that guarantee a properly functioning service, customer support and sales.

Monitoring is the most effective way to have objective and structured information about the interactions with customers across different channels. Through it, companies can ensure compliance with operations, policies, and processes, as well as identify areas of improvement and manage providers.


Projects and the client’s interaction with the company in all of its service channels are analyzed and measured by several indicators (Telephone, email, chat, etc..)
Monitoring interactions includes analyzing processes in order to obtain external indicators and objectives regarding operations, protocols and processes.
IZO incorporates best practices and advanced quality management standards, including the criteria of the COPC Standard of monitoring procedures, into our methodology.

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The Expert Review

Learn about the Best Practices to listen and evaluate the quality of your customer service interactions-