IZO Solutions

Experience Transformation

CX Transformation Office

Need

One of the main challenges in the processes of transformation and optimization of the experience is to ensure that the day to day business does not obstruct the progress of the improvements that are to be implemented. In addition, the implementation of experience projects requires a way of working to develop solutions quickly, test them with users and learn from feedback and keep improving continuously.

Solution

The Customer Experience Transformation Office integrates a multidisciplinary team and applies the agile methodologies for the implementation of improvements in the customer experience, ensuring compliance with deadlines and maximizing the chances of success and the impact on the business.

Inspire me about CX Transformation Office

Caso de éxito: Pepephone

Inspiration

¿Aún piensas que... Sector Telco = Frustración?Pepephone ha logrado transformar la experiencia del cliente con su compañía de Telecomunicaciones. ...

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How to improve the customer experience without investing?

Article

Managing the 4D: the Time If you like science fiction, you’ve probably lined up to see “Interestelar”. Half of you hated it, the other half, loved ...

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The Expert Review

Conoce más acerca de las metodologías ágiles y el funcionamiento de la oficina de transformación de la experiencia