One of the main challenges in the processes of transformation and optimization of the experience is to ensure that the day to day business does not obstruct the progress of the improvements that are to be implemented. In addition, the implementation of experience projects requires a way of working to develop solutions quickly, test them with users and learn from feedback and keep improving continuously.
The Customer Experience Transformation Office integrates a multidisciplinary team and applies the agile methodologies for the implementation of improvements in the customer experience, ensuring compliance with deadlines and maximizing the chances of success and the impact on the business.
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The Expert Review
Conoce más acerca de las metodologías ágiles y el funcionamiento de la oficina de transformación de la experiencia
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