Culture transformation requires to implement specific mechanisms to make sure that the desired values and behaviors are continuously present. Culture is not built with big and great events once in a while, but needs a “fine rain” that penetrates in the people in a natural way.
We help companies build the specific Customer Experience Culture Program for them. Based on the organizational culture assessment and the definition of the desired culture, we implement the different mechanisms and tools that reinforce the construction of the experience culture through recognition and interaction between employees.
Inspire me about CX Culture Plan
Traducción del Artículo publicado por Colin Shaw en febrero 2017En los últimos años, la conexión entre los empleados y el cliente ha sido deficiente. ...more info.
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