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Evaluate your company with the best practices of the top brands in Customer Experience to continue growing.
The indicator that best explains sales and customer loyalty. The only one that includes the three dimensions of experience to understand and improve as a company.
Understand the fundamentals of the experience: to respond effectively to customer needs. This is the essential foundation for creating memorable and meaningful experiences.
It allows us to know to what extent there are frictions in the general relationship, through the measurement of ease (or effort), allowing us to build experiences that go beyond the ordinary.
It points to the more experiential component, identifying the emotional bond that connects with long-term relationships and deep loyalty with the company.
Customers don't compare us to our competitors, but to their favorite brands. Therefore, you will be able to access the quarterly measurements of different brands, in different sectors and countries.
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Developed with Izo's own methodology specialized in Customer Experience and proven by our years of experience.
Quarterly measurements of the main Experience indicators and of special blocks such as Customer Journey, Economics of Experience, Multichannel and Emotions.
Quarterly measurements of the main Experience indicators and of special blocks such as Customer Journey, Economics of Experience, Multichannel and Emotions.
+1000 customers They trust us
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Navigate Customer Preferences by channel
Focused on customer interaction channels, Customer Effort and Experience Improvement, this analysis delves into user preferences, the type of interaction expected in each medium, the available support alternatives and the key areas to optimize the experience at each point of contact.
Unveiling the Emotional Impact on Customers
Discover the emotions that impact the customer-company relationship and the resulting actions. From the sense of the evoked emotion to a detailed emotional map, we explore the root causes of each one, the customer's reactions and their exceptional experiences.
Customer Experience by Every Touchpoint
Get a full view of the customer journey and areas for improvement. In addition to analyzing the customer's Customer Journey and its key levers, you'll be able to compare the level of experience and relevance by point of contact with other companies in your industry.
The Economic Impact of Investing in Experience
This report addresses the economic impact of the customer experience. From the CX Economics Report to the Calculator, we explore recommendations, relationship length, Share of Wallet, and more. Discover the financial value of improving the experience and how small changes can have big repercussions.
“You know that you can trust them and that they offer you a solution to any problem without needing to be behind them.”
We analyze the reasons that generate linking and recommendation to generate 100% actionable information.
We annually award the best companies in Customer Experience through the results obtained by awarding them the BCX Seals. Differentiate yourself from your competitors with the prestigious recognition that highlights Ibero-American leaders in Customer Experience in the 4 different categories.
Through our plans, you'll get:
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