Izo Announces the Winners of the 2024 BCX Stamps

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Izo, the leading customer experience firm in Ibero-America, is proud to reveal the winners of the prestigious BCX 2024 Seals. These annual awards recognize companies that have achieved excellence in customer experience in various sectors and countries in the region.

Apple (Chile) is crowned the “Best Company in Ibero-America” with an exceptional IAE (Annual Experience Index) of 142%. This award underscores Apple's strong commitment to customer satisfaction and its ability to provide extraordinary experiences at every touchpoint.

Several companies have been recognized for their outstanding work in customer experience, and we have held an online event celebrating these achievements that you can revive here.

BCX 2024 Winners

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In Peru, AFP Habitat has won the award for “Best Country Sector” for the sixth consecutive year in the AFP category, consolidating its leadership in customer experience in this sector. In addition, WIN is awarded the BCX Seal for “Best Telcos Sector” and “Best Telcos Internet Sector”. Wong is recognized as “Best Supermarket Sector” in Peru.

In the telecommunications sector, Entel (Chile) won the award for “Best Sector in Country Telcos Chile” and Netlife (Ecuador) is positioned as “Best Sector in the Telcos Ecuador Country”.

In the Banking category, Guayaquil Bank (Ecuador) is awarded “Best Sector in Country Banking Ecuador” and Interbank (Peru) as “Best Sector in Country Banking Peru”.

Quavii - Promigas (Peru) has also been recognized, in this case for the first time, thanks to its excellence in customer experience.

As another aspect to highlight this year, there was a Technical tie in the category “Best Mobile Telcos Sector in Peru” between Glade and Entel, a fact that has only occurred once in the more than ten years of the study's history. This fact shows the high competitiveness and commitment to excellence in the Peruvian telecommunications sector. This unusual result underlines the precision of the BCX Study methodology and the growing maturity of the Peruvian market in the field of customer experience.

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The BCX (Best Customer Experience) Study has established itself as a benchmark for organizations seeking to understand and improve their performance in the customer experience. Using a rigorous measurement methodology, Izo collects and analyzes the opinion of thousands of consumers in Ibero-America, providing crucial information for strategic decision-making. Based on data representative of consumers, this allows us to offer a reliable ranking at the country and sector level.

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BCX Seals not only recognize excellence in customer experience, but they also guide companies in identifying areas of opportunity and strengthening their relationship with their consumers.

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Congratulations to all the winners of the BCX 2024 Stamps!

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For more information about the BCX Study and the BCX Seals, enter here.