A milestone in our journey: Izo is a Qualtrics Platinum Partner
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At Izo, we're excited to share an achievement that reaffirms our commitment to excellence in experience management (XM). In 2024, we have been recognized as Qualtrics Platinum Partners, the highest level of alliance within the Qualtrics Partners Network

This recognition not only marks an important milestone in our relationship with Qualtrics, but it also positions us as the only Platinum Partner in Ibero-America, reinforcing our ability to offer innovative and high-impact experience solutions.

Our Story with Qualtrics

We are proud to have been the first partners for XM projects in Spain and Latin America back in 2016 and to maintain the highest standards of technology implementation with Qualtrics ever since.

We both shared a common vision: to improve people's lives through meaningful experiences. Since then, we have worked hand in hand to implement Experience Management (XM) solutions that allow our clients to close critical gaps between the expectations and realities of their customers and employees.

What sets our alliance apart is our unique approach. At Izo, we are not only dedicated to implementing technology, but we also offer strategic consulting that aligns customer (CX) and employee (EX) experience with business objectives. Our advisory capacity, combined with impeccable technical execution, has been key to earning the trust of Qualtrics and our customers.

What does Partnership Platinum consist of

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Being a Qualtrics Platinum Partner means more than just implementing technology. This recognition is given to those companies that stand out in several demanding criteria:

Number of certified professionals

At Izo, we have a team of more than 100 people certified in Qualtrics solutions, ensuring that our implementations are backed by in-depth and up-to-date knowledge.

Customer loyalty

We have demonstrated our ability to maintain lasting and successful relationships with our customers, helping them to maximize the value of Qualtrics solutions and to renew them year after year.

Implementing XM Technology

Over the years, we have implemented advanced solutions that range from the analysis of unstructured feedback to the use of Artificial Intelligence in the Experience Management platform.

Dimension of the projects

Our experience covers large projects, both locally and internationally, with a presence in Europe and America.

How to choose the best partners

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Partner Platinum recognition is not something that is easily granted. Qualtrics uses a metric-based approach to identify the most prominent partners in its network. Key considerations include:

• ACV Serviced: This criterion measures the scope of the services provided, based on the number of projects and their size, reflecting the relevance in the market and the strength of our Qualtrics practice.
• Number of certified resources: At Izo, our team of experts follows a rigorous certification program to stay at the forefront of Qualtrics solutions, ensuring efficient and effective implementations.
• First-year renewal rate: Our clients not only adopt XM solutions, but they also continue to expand their programs, reflecting the real value we bring to their organizations.
• Pipeline created: Our ability to identify and develop new business opportunities is also a key factor that has helped us achieve this status.

Qualtrics' Partner Advisory Board

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As part of our Platinum Partnership, we have also joined a select Advisory group: The PAB (Partner Advisory Board). An exclusive invitational space designed for Qualtrics's most important strategic partners around the world.

As the only Partner in Ibero-America, we are committed to taking this opportunity seriously to work on strategic pillars of the Qualtrics vision and taking it to all Spanish-speaking corners of the world.

This work team seeks to cultivate a bidirectional dynamic between technological and business leaders in this industry. The goal is to promote better growth for Qualtrics, partners like Izo and, of course, our Experience Management clients.

What's next now?

This achievement would not have been possible without the efforts of the entire Izo team. Thanks to their dedication, we have been able to implement cutting-edge technologies and accompany our clients at every step of their transformation. We also want to express our gratitude to our customers for trusting us and allowing us to be part of their growth.

The road to success doesn't end here. Maintaining Platinum Partner status is an ongoing challenge, and at Izo we are committed to continuing to innovate, learn and offer solutions that transform the experience of customers and employees globally.

This recognition from Qualtrics is proof of our unwavering commitment to excellence in experience management. We are excited for what the future holds and to continue to accompany our customers on this exciting journey.

Learn more about our technology alliances and solutions with Qualtrics

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