ENAP Chile, a leader in the refining and commercialization of fuels, recognized the fundamental importance of focusing on customer experience to maintain its prominent position in the market. With the objective of transforming its organizational approach towards an experience-oriented culture, ENAP Chile partnered with Izo to carry out an ambitious organizational training program.

The program designed by Izo aimed to sensitize, inspire and align all ENAP Chile employees towards the Culture of Experience. More than 190 employees of the company participated in comprehensive training sessions, where they were introduced to advanced Customer Experience tools and methodologies.

During these training sessions, ENAP Chile employees gained in-depth knowledge about the importance of customer experience and how each of them plays a crucial role in creating and delivering exceptional experiences. They learned to identify critical customer touchpoints and to develop skills to meet and exceed customer expectations in every interaction.

The impact of the training program was not limited only to the acquisition of knowledge; it also inspired significant cultural change within the organization. Employees felt empowered and motivated to incorporate the principles of Customer Experience into their daily work, which led to greater cohesion and alignment across the company.

The implementation of a Culture of Experience at ENAP Chile not only improved customer satisfaction and loyalty, but also boosted operational efficiency and strengthened the company's competitive position in the market. Thanks to the collaboration with Izo, ENAP Chile was able to take a significant step towards excellence in customer experience and laid the foundations for sustainable success in the future.