Sodexo, a leading quality of life services company, partnered with Izo to carry out a comprehensive diagnosis of the customer experience in relation to their restaurant checks. In order to understand the real needs of customers and the human team, Sodexo embarked on a detailed study of the customer experience, in which both customers and company staff actively participated.

The customer experience study of Sodexo restaurant checks yielded revealing results. Thanks to the collaboration with Izo, Sodexo was able to thoroughly understand customer needs and expectations, as well as identify areas for improvement in the customer experience. In addition, it was possible to evaluate the impact of the customer experience on the company's financial results.

One of the most significant findings was the increase in purchase intent by almost 20% on the part of promoters. This demonstrated that the improvements implemented in the customer experience were paying off and generating tangible results in terms of customer loyalty and satisfaction.

Sodexo's financial results clearly reflected the positive impact of the improvement on the customer experience. Thanks to the study of the customer experience and the actions implemented in collaboration with Izo, Sodexo managed not only to improve customer satisfaction, but also to increase the loyalty and purchase intention of the promoters.

The collaboration between Sodexo and Izo in diagnosing the customer experience was a great success. By understanding and addressing real customer needs, Sodexo was able to significantly improve its customer experience and generate positive financial results. This story highlights the importance of placing the customer at the center of business strategy and strategic collaboration to achieve success in today's competitive market.