Softland, the undisputed leader in business software solutions in Latin America, has always sought to innovate and continuously improve the customer experience. With this goal in mind, he partnered with Izo to carry out a revolutionary project: Experience 3D.

Experience 3D was an initiative designed to involve more than 25 clients and key collaborators of Softland Chile. The objective was to explore in depth the potential impact of the customer experience on the company's business results. Through this multidimensional approach, Softland and Izo set out to identify areas for improvement and opportunities for growth that could further boost Softland's leadership in the market.

During Experience 3D, collaborative and dynamic work sessions were held, in which every aspect of the customer experience was analyzed, from first contact to post-sales. Qualitative and quantitative data were collected and analyzed to thoroughly understand the needs, expectations and desires of Softland's customers.

Thanks to this customer-focused approach and collaboration with Izo, Softland was able to gain valuable information about the strengths and areas for improvement in its customer experience. New opportunities were identified to optimize internal processes, improve communication with customers and offer more personalized solutions adapted to their specific needs.

The Experience 3D results were shocking. Softland not only strengthened its relationship with its existing customers, but it also attracted new customers by demonstrating its commitment to excellence in the customer experience. In addition, the collaboration with Izo allowed Softland to remain a leader in innovation and customer service in the competitive market for business software solutions in Latin America.

The partnership between Softland Chile and Izo in the Experience 3D project demonstrates the transformative power of strategic collaboration and customer-focused care. By committing to understanding and continuously improving the customer experience, Softland has strengthened its position as the undisputed leader in the market and has laid the foundations for sustainable and successful growth in the future.