Since its founding in 1943 by Don Eugenio Garza Sada and a group of visionary businessmen, Tecnológico de Monterrey has stood out as a leading institution in higher education in Mexico. Committed to academic excellence and the integral development of its students, Tec de Monterrey has established itself as a renowned, non-profit institution that is independent of political and religious parties.

With the support of civil associations and leaders committed to the quality of education, Tec de Monterrey has set ambitious goals to become an engine of development for communities and the country. Throughout its 80-year history, the institution has demonstrated a firm commitment to innovation and continuous improvement in all aspects of its operation.

In the field of continuing education, Tec de Monterrey set out to promote the measurement and management of the student experience using Qualtrics XM technology. To achieve this goal, it partnered with Izo to implement a project for the automated democratization of experiences with teachers and other areas.

One of the main actions undertaken was the design and implementation of an automated workflow for creating users and a real-time dashboard. This solution allowed a significant reduction in working hours dedicated to managing measurements and results, both in the creation of users and in the communication and coordination between different roles.

In addition, a redesign of the measurement process was carried out, together with the automation of the importation of students and their distribution. This optimization made it possible to manage contacts more efficiently, including teachers, students and courses.

The results were remarkable. Thanks to these initiatives, Tecnológico de Monterrey managed to save 170 monthly hours between teachers and the project team, as well as $25,000 USD per year, equivalent to the cost of an hour per person. This investment resulted in a significant improvement in operational efficiency and in the quality of the student experience, reaffirming Tec de Monterrey's commitment to innovation and excellence in higher education.

The collaboration between Tecnológico de Monterrey and Izo demonstrates the transformative power of technology and innovation in education. By taking advantage of Qualtrics XM technology and Izo's experience, Tec de Monterrey has been able to promote continuous improvement and efficiency in managing the student experience, consolidating its position as a leader in higher education in Mexico.