Pfizer, one of the world's leading medical laboratories, recognized the importance of thoroughly understanding its customers' experience in hospital environments.

Turbus, one of the leading interurban passenger transportation companies in Chile, recognized the importance of thoroughly understanding the experience of its B2B customers to boost their growth and improve customer satisfaction.

Farmacorp, the largest pharmaceutical chain in Bolivia, recognized the importance of elevating the customer experience to consolidate its position in the market and strengthen its relationship with customers.

Redsalud, Chile's leading private health network, set out to improve and optimize its customer care model to provide an exceptional experience for its patients.

Emi, a leading health insurance company in Colombia, embarked on an ambitious project to redesign and improve its key telephone interactions with the help of Izo, a company specialized in customer experience management.

Helios, in collaboration with Quirónsalud, the leading Spanish-German healthcare group in Europe, set out to significantly improve women's experience during maternity leave.