Develop the mechanisms needed to capture, generate and exploit data on the Customer Experience and enable yourself to understand, diagnosis and define the proper actions required actions to transform the experience.
Experience Analysis (XA) includes the methodologies and technological solutions to capture, analyze and understand the customer experience in the different points of contact with the company. XA’s methodologies and tools include quantitative and qualitative research techniques and the use of digital solutions for the capture and management of information.
Voice of the Customer Program
Develop an advanced program of management of the Voice of the Client in Real Time, incorporating the best practices at design level and CX solutions.
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Customer Journey
Describe your different types of clients through Archetypes and understand your experience with the Customer Journey.
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Digital Experience Analytics
Glassbox allows to monitor and record all the digital interactions of your customers
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Interactions Monitoring
Analyze the experience of your customers in the interactions with your company through the Contact Center.
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Advanced Experience Analytics
Analyze and optimize customer experience through Big Data and Advance Analytics
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