The Customer Experience must be understood and managed as a strategic initiative. This implies working to align the entire organization on the definition of key elements that make up the unique identity and differentiating factors of the company.
Experience Strategy (XS) includes the different services and activities geared towards organizational transformation at a strategic level, with methodologies and projects adapted to the needs of all types of organizations, regardless of their size and Customer Experience strategy maturity level.
Workshops & Seminars
Impact on the transformation of your company through Workshops and Seminars on CX
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Assessment CEM
Diagnose the level of maturity of your company on CX based on our CEM Framework to define your strategic plan for CX.
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CX Strategy
Define your Customer Experience Strategy and your Experience Promise for your customers.
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Experience Economics
Build your Economics of the Experience model to calculate the impact of your CX initiatives and investments.
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